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Getting Help as IT Support Staff
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ITS works hand in hand with you as an IT support person to
deliver IT Services to the University of Western Australia.
Wherever possible we will provide you with support, advice and
direction in order to improve the overall IT experience of users
at UWA.
- Frequently Asked Questions cover
common questions.
- There is a Tech Contacts group set up to facilitate the sharing of
information, ideas, problems and to enable open discourse on
various technical issues among IT Support staff. The group holds regular Tech Contacts Meetings (this page is only available from the UWA network) and there is an associated Tech Contacts Mailing List.
- ITS Service Desk have a wealth of
knowledge ranging from desktop support to user authentication.
In addition they can direct your more technical queries to an
appropriate ITS staff member.
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ITS Network Status Notices may
help as we may have already identified the problem you are
experiencing and are working hard to resolve it.
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