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Web Site Frequently Asked Questions (FAQ)
How do I clear my cache?
Sometimes after making a change you still see the old version of a page, or other abnormalities appear, such as seeing the "spanner" page when attempting to access MySource despite having received an email telling you the editing interface is available. When you encounter odd behaviour, please try instructing your browser to bypass the cache so that the whole page is reloaded even if there is a cached copy. Normally, revisiting the cached page, or clicking "Refresh" or "Reload", will cause the browser to ask the website if there is a newer version available, downloading only if there is; the instructions below explain how to over-ride this behaviour. Internet ExplorerTo reload a page and bypass the cache: - or: Hold the Control key, and click the Refresh button on the toolbar.
To completely clear the cache (see note above): - Click on 'Tools' and then 'Internet Options' and choose the 'General' tab. In the 'Temporary Internet files' section, click 'Delete Files...'. You will then get a dialogue box asking if you want to delete just the temporary files, or all offline content. Choose the latter and click 'OK'.
To change cache settings (only do this if you are reasonably confident of what you are doing): - Selecting 'Tools' ¨ 'Internet Options' - 'Temporary Internet files' ¨ 'Settings...' allows you to make advanced configuration changes to the cache.
+ There is an option labelled "Check for a new version of stored pages:" This does not bypass the cache, it merely determines how often the browser asks if there is a newer version available.
+ To disable the cache completely, move the slider control so that the space assigned for cached objects is 0 KB.
Mozilla and FirefoxThis includes Firefox and Netscape Navigator (versions 6.x and 7.x).
To reload a page and bypass the cache: - either: Hold down the Control and Shift keys, and press R. On an Apple Mac, use the Command key instead of Control.
- or: Hold down the Shift key, and click the Reload button on the navigation toolbar.
To completely clear the cache (see note above): - From the 'Edit' or 'Tools' menu, choose 'Preferences' or 'Options'. Expand the 'Advanced' options and choose 'Cache' or 'Privacy'. Click the button called 'Clear Cache'.
- For Mozilla Firefox, go to 'Tools' ¨ 'Options' and click on 'Privacy' (picture of a key) in the sidebar of the window that pops up. Click the 'Clear' button that is next to the word 'Cache'.
To disable the cache permanently (only do this if you are reasonably confident of what you are doing): - Click on the word 'Cache' and tell the computer to allocate 0 KB to store the cache in.
OperaReloading a page: - Opera does not appear to have an option to forcibly by-pass the cache, so if a normal refresh does not seem to work, you will have to try emptying the cache completely.
To completely clear the cache : - From the 'Tools' menu, choose 'Preferences'. Expand the 'Advanced' options and choose 'History'. Click the button called 'Empty now'.
SafariTo reload a page and bypass the cache: - either: Hold down the Command and Shift keys, and press R.
- or: Hold down the Shift key and click the Reload toolbar button.
To completely clear the cache (see note above): From the 'Safari' menu, choose 'Empty Cache...' or hold down the Option and Command keys and press E.either: Hold the Control key, and press F5. |
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