Web Site Frequently Asked Questions (FAQ)

You have created a form on your site using the Custom Form template and are receiving form submissions via email. You want to respond to a form submission but when you press reply you don't get the person's email address on the "to" box but mysource-system@ucs.uwa.edu.au.

In fact, a lot of the time you just press respond and reply to the email, not realising that it is not going to the intended recipient.

How can we prevent this?

Many custom forms include an email field, where you get the user to input their email address. If you do have an email address field in your form it is very important to choose "User's email address" from the drop down labelled "No Special Information". By doing this, every time you respond to an emailed form submission you will get the correct address in the "to" field.

Figure 1 - Email field in a Custom Form without the user's email address selected

Figure 2 - User's email address selected from the drop down list

But my form doesn't have an email field?

In that case you can create a new field in your form, set it to be hidden and populate the default field with the email address of the person the form is being emailed to under the Options tab.