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Troubleshooting Frequently Asked Questions
I have deleted some files that I want back
If you have accidently deleted/changed files on your P: drive, it may be possible restore them, as the network drives are backed up daily. Contact the ITS Service Desk for a file restore, and please provide the full location of the file, along with your department e.g. P:\staff\username\document.doc. However, if the files were accidently deleted from your machine's local C: drive, e.g. files on your Desktop, then we will not be able to recover them, as the local hard drive(s) on your PC are not backed up. If this is the case, the only thing that can be done is to check the recycle bin (which is located on your desktop); if the file is not in there, then it is unrecoverable. It is the user's responsibility to ensure all important or work-related documents are stored on the P: drive to prevent this from happening. |
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If the FAQ does not help in solving your problem, please contact the ITS Service Desk for assistance. |
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