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Troubleshooting Frequently Asked Questions

General Troubleshooting FAQ

  •  
    		• I can’t remember my Pheme password
  •  
    		• I can’t turn my PC on
  •  
    		• How come I can’t log in?
  •  
    		• My PC is not responding anymore
  •  
    		• My printer is not working, what should I do?
  •  
    		• I have deleted some files that I want back
  •  
    		•  Who do I go to for help with general PC problems?
  •  
    		• Who do I go to for help with Employee Self Service?
  •  
    		•  Who do I go to for help with Microsoft Office?
  •  
    		• Who do I go to for help with PeopleSoft?
  •  
    		• Who do I go to for help with Callista?
  •  
    		•  Who do I go to for help with Alesco?
  •  
    		• Who do I go to for help with Trim?

    Microsoft Office & Exchange Email Troubleshooting FAQ

  •  
    		• What is Spam?
  •  
    		• What do I do if I have a suspicious email?
  •  
    		• I think an email I was expecting has been caught in the Spam filter. How do I check emails that get tagged as spam?
  •  
    		• I have deleted emails from Outlook that I want back.
  •  
    		• When I launch MS Outlook, it asks me for a password to connect to Admin-serv48/Admin-vm17 - what do I do?
  •  
    		• What should I do if my Word/Excel plays up?

    If the FAQ does not help in solving your problem, please contact the ITS Service Desk for assistance.
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