UWA Logo
  Prospective Students | Current Students | Staff | Alumni | Visitors | About    
           
Home
Students
Staff
Staff - Getting Help Staff - Getting Help Get Help & FAQs
Staff - Frequently Asked QuestionsStaff - Frequently Asked Questions Staff - Frequently Asked Questions Staff FAQs
Staff - UWA Contact Directory FAQStaff - UWA Contact Directory FAQStaff - UWA Contact Directory FAQ Staff - UWA Contact Directory FAQ UWA Contact Directory FAQ
Staff - SNAP FAQStaff - SNAP FAQStaff - SNAP FAQ Staff - SNAP FAQ SNAP FAQ
Staff - TelephonesStaff - TelephonesStaff - Telephones Staff - Telephones Telephones FAQ
Staff - Network Usage FAQStaff - Network Usage FAQStaff - Network Usage FAQ Staff - Network Usage FAQ Network Usage FAQ
Staff - Spam FAQStaff - Spam FAQStaff - Spam FAQ Staff - Spam FAQ Spam FAQ
Staff - Cyllene FAQStaff - Cyllene FAQStaff - Cyllene FAQ Staff - Cyllene FAQ Cyllene FAQ
Staff - Webmail FAQStaff - Webmail FAQStaff - Webmail FAQ Staff - Webmail FAQ Webmail FAQ
Staff - MySource WebsitesStaff - MySource WebsitesStaff - MySource Websites Staff - MySource Websites MySource Websites FAQ
Staff - Software FAQsStaff - Software FAQsStaff - Software FAQs Staff - Software FAQs Software FAQs
Staff - Mailing Lists FAQStaff - Mailing Lists FAQStaff - Mailing Lists FAQ Staff - Mailing Lists FAQ Mailing Lists FAQ
Staff - Sending messages with full headersStaff - Sending messages with full headersStaff - Sending messages with full headers Staff - Sending messages with full headers Full headers FAQ
Staff - ITS Local Support FAQStaff - ITS Local Support FAQStaff - ITS Local Support FAQ Staff - ITS Local Support FAQ ITS Local Support FAQ
Staff - External Home ConsultantsStaff - External Home Consultants Staff - External Home Consultants External Home Consultants
Staff - Accounts Staff - Accounts Staff Accounts
Staff - Email Staff - Email Email
Staff - Internet and Network Access Staff - Internet and Network Access Internet & Network Access
Staff - Software at UWA Staff - Software at UWA Software at UWA
Staff - Audio Visual Unit Staff - Audio Visual Unit Audio Visual Unit
Web Publishing Web Publishing Web Publishing
Staff - Telephony Service Staff - Telephony Service Telephony Service
Staff - Training Staff - Training Training
Staff - Service Listing Staff - Service Listing Service Listing
Staff - ITS Local Support Staff - ITS Local Support ITS Local Support
IT Support Staff
IT Service Desk
Contact ITS
Status & Notices
Forms
Policies
Strategy
Site Map

Staff SNAP FAQs

SNAP Account FAQ

  •  
    		• What is SNAP?
  •  
    		•  Who can use SNAP?
  •  
    		•  I'm a staff member, what username/password do I use for SNAP?
  •  
    		• I'm a student, what username/password do I use for SNAP?
  •  
    		• What are the charges for using SNAP?
  •  
    		• I have forgotten my SNAP password, what do I do?

    SNAP Wired and Wireless FAQ

  •  
    		• What is SNAP Wired and Wireless?
  •  
    		• What do I need to connect to SNAP Wired and Wireless?
  •  
    		• Where can SNAP be accessed from?
  •  
    		•  Can I connect to SNAP Wired and Wireless using a Mac?
  •  
    		• What can I access when I connect to SNAP Wired and Wireless?
  •  
    		• How safe are wireless networks?

    SNAP Wired and Wireless Fequently Encountered Problems

  •  
    		• After successfully connecting to SNAP, you may get a CANNOT FIND SERVER error when trying to access Internet web sites.
  •  
    		• ERROR 629: You have been disconnected from the computer you dialled. Double-click the connection to try again.
  •  
    		• ERROR 781: The encryption attempt failed because no valid certificate was found.
  •  
    		• This DHCP client was unable to obtain an IP network address from a DHCP server. Do you want to see future DHCP messages?
  •  
    		• Whilst using SNAP, I am disconnected. After reconnecting, I can no longer access the Internet.
  •  
    		• I've installed my wired/wireless card, I'm running Windows ME and it can't find my card.
  •  
    		• My version of Windows doesn't seem to find my wireless Orinoco card.
  •  
    		• I've changed the network settings to add a SNAP connection, now Windows Me goes into SAFE MODE.
  •  
    		• I am able to connect to SNAP, it logs me on and verifies my password but I can't surf anywhere. I am using Windows 98.
  •  
    		• I am able to connect to SNAP, it logs me on and verifies my password but I can't surf anywhere. I am using Windows 98.
  •  
    		• I am able to connect to SNAP, it logs me on and verifies my password but I can't surf anywhere. I am using Windows 2000
  •  
    		• I am able to connect to SNAP, it logs me on and verifies my password but I can't surf anywhere outside PARNET.

    SNAP VPN FAQ

  •  
    		• How does the VPN service work?
  •  
    		• How does it work?
  •  
    		• Why would I use the VPN service?
  •  
    		• How do I set it up?
  •  
    		• How do I sign up to access the VPN service?
  •  
    		•  Will I need to sign up separately to the SNAP VPN service if I have signed up for SNAP Wired and Wireless?
  •  
    		• Which username and password do I use?
  •  
    		• Can others "snoop" in on what I am doing?
  •  
    		•  Where can I use the SNAP VPN from?
  •  
    		• What may be causing issues if it doesn't work?
  •  
    		• Is there another way to access UWA resources from off campus?
    Top of Page