Information Technology Services - Staff

General How-to FAQ

Is my local support provided by ITS?

How do I get an account and get connected to the network?

Where and what is my PC number/machine ID?

What is Pheme?

How do I change my Pheme password?

I can’t remember my Pheme password

What is my P: drive?

I can’t turn my PC on

How do I log in?

How do I shut my machine down?

What is the difference between Shut down and Log Off?

How do I store documents on the network?

How can I protect my Computer while I am away from my desk?

Microsoft Office & Exchange Email FAQ

What does a Central Exchange Account give me?

How do I check my Email?

How much storage space do I have in my Central Exchange Account mailbox?

How do I archive my email?

How is my firstname.lastname@uwa.edu.au email address different to my Central Exchange Account email address?

How do I set up an 'Out of Office' automated reply in MS Outlook?

How do I turn off the 'Out of Office' automated reply in MS Office?

How do I forward emails to a colleague when I am out of the office?

How do I create a signature for my emails?

How do I update my email signature?

How do I access my email when working from home?

How do I open a shared calendar in outlook?

How do I share my Exchange calendar with my co-workers?

What is Spam?

How do you access the standard UWA Office Templates?

Printer FAQ

How can I tell what printers I have?

How do I set a printer to be my default printer?

How do I add a printer to my machine?

General Troubleshooting FAQ

I can’t remember my Pheme password

I can’t turn my PC on

How come I can’t log in?

My PC is not responding anymore

My printer is not working, what should I do?

I have deleted some files that I want back

Who do I go to for help with general PC problems?

Who do I go to for help with Employee Self Service?

Who do I go to for help with Microsoft Office?

Who do I go to for help with PeopleSoft?

Who do I go to for help with Callista?

Who do I go to for help with Alesco?

Who do I go to for help with Trim?

Microsoft Office & Exchange Email Troubleshooting FAQ

What is Spam?

What do I do if I have a suspicious email?

I think an email I was expecting has been caught in the Spam filter. How do I check emails that get tagged as spam?

I have deleted emails from Outlook that I want back.

When I launch MS Outlook, it asks me for a password to connect to Admin-serv48/Admin-vm17 - what do I do?

What should I do if my Word/Excel plays up?

PDA FAQ

What emails are available on the device? For how long?

How often does the device sync information?

What information does the device automatically back up?

Can I use web-based systems like ESS/Sharepoint/Peoplesoft/Maximo?