Information Technology Services

Cyllene FAQs

Cyllene Account Frequently Asked Questions

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    		• What are the disk quotas on Cyllene?
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    		• Who can have a cyllene username/account?
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    		• Are you a student experiencing Log On problems?
    If the answer is YES, please go to the     MyUWA Student Portal
    Log on and follow the Email link at the top of the page once logged on

    What do I do if I have forgotten my cyllene password?

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    		• What is the difference between a cyllene username, a cyllene address and a cyllene password?
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    		• Do I need a cyllene username to access the UWA dialin service?
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    		• Do I need a cyllene username to access UWA email when I am away?
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    		• Why is my cyllene username expiring? How do I renew it?

    Cyllene Email Frequently Asked Questions

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    		• My mail starts to download, but then just stops. Why?
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    		• Mail sent from my home service comes back with the error: RELAY ACCESS DENIED.
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    		•  Do you have a service like Hotmail where I can check my Cyllene email on the web from anywhere?
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    		• I use broadband/another dialup service and have no trouble collecting my UWA mail, but cannot always send. Why?
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    		• I get the email message: 'Don't delete this message -- folder internal data'.
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    		• How do I set up auto-replies, mail redirection, and spam filtering?
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    		• How do I disable email redirection?
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    		•  Why are my sent messages no longer being saved?
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    		• How do I delete messages?
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    		• Why can't I delete messages?
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    		• I have 300 messages in my inbox, when I click "All" in the Select menu it only selects 20 at a time. How do I delete all?
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    		• How do I attach a document?
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    		• How do I download an attachment?
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    		• Attempting to access my addressbook causes Webmail to freeze. My personal addressbook does not seem to be available
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    		• Can I have "group" addresses in my addressbook?
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    		• How do I delete or edit an address in my addressbook?
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    		• Why am I unable to compose, reply or forward a message?
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    		• Can I download all my sent messages to my personal computer?
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    		• Why does my session keep timing out?
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    		• I was typing a long message and when I tried to send it, it vanished. Why?
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    		• I get a message saying "This page cannot be displayed" when I go to the login page. I am using Internet Explorer 5.
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    		•  I can't see where to set Redirection/an Out-of-office (Autoreply) message in Webmail
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    		• The layout of my Webmail window is strange.
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    		• Webmail says "Login failed". I'm sure I'm using the right password.