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Cyllene FAQs

Cyllene Account Frequently Asked Questions

  •  
    		• What are the disk quotas on Cyllene?
  •  
    		• Who can have a cyllene username/account?
  •  
    		• What do I do if I have forgotten my cyllene password?
  •  
    		• What is the difference between a cyllene username, a cyllene address and a cyllene password?
  •  
    		• Do I need a cyllene username to access the UWA dialin service?
  •  
    		• Do I need a cyllene username to access UWA email when I am away?
  •  
    		• Why is my cyllene username expiring? How do I renew it?

    Cyllene Email Frequently Asked Questions

  •  
    		• My mail starts to download, but then just stops. Why?
  •  
    		• Mail sent from my home service comes back with the error: RELAY ACCESS DENIED.
  •  
    		•  Do you have a service like Hotmail where I can check my Cyllene email on the web from anywhere?
  •  
    		• I use broadband/another dialup service and have no trouble collecting my UWA mail, but cannot always send. Why?
  •  
    		• I get the email message: 'Don't delete this message -- folder internal data'.
  •  
    		• How do I set up auto-replies, mail redirection, and spam filtering?
  •  
    		• How do I disable email redirection?
  •  
    		•  Why are my sent messages no longer being saved?
  •  
    		• How do I delete messages?
  •  
    		• Why can't I delete messages?
  •  
    		• I have 300 messages in my inbox, when I click "All" in the Select menu it only selects 20 at a time. How do I delete all?
  •  
    		• How do I attach a document?
  •  
    		• How do I download an attachment?
  •  
    		• Attempting to access my addressbook causes Webmail to freeze. My personal addressbook does not seem to be available
  •  
    		• Can I have "group" addresses in my addressbook?
  •  
    		• How do I delete or edit an address in my addressbook?
  •  
    		• Why am I unable to compose, reply or forward a message?
  •  
    		• Can I download all my sent messages to my personal computer?
  •  
    		• Why does my session keep timing out?
  •  
    		• I was typing a long message and when I tried to send it, it vanished. Why?
  •  
    		• I get a message saying "This page cannot be displayed" when I go to the login page. I am using Internet Explorer 5.
  •  
    		•  I can't see where to set Redirection/an Out-of-office (Autoreply) message in Webmail
  •  
    		• The layout of my Webmail window is strange.
  •  
    		• Webmail says "Login failed". I'm sure I'm using the right password.
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