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AV - Maintenance Inventory
Policy
The Audio Visual Unit encourages all users of audio visual equipment to report any faults or maintenance required at the earliest possible time. Most common faults are able to be rectified within 10 minutes or, if necessary and subject to availability, replace the equipment in the same time.
Users of audio visual facilities are requested to consider others and not leave equipment in a broken or unusable condition without notifying the Audio Visual Section so that repairs may be carried out before the next lecture commences.
Procedures
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Responsible person |
Action |
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AV Unit |
- Receives maintenance request verbally, by telephone, email or web.
- The web-based form is forwarded to the AV Unit with the following information:
- Date and time (self-generated)
- Name and extension number of reporter
- Location, building (scroll list) and room number
- Type of equipment (scroll list)
- Brief description of fault.
- An automatic acknowledgment message is sent to the reporter.
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| AV Controller |
- On receipt of notification of required maintenance directs:
- routine work to the nearest AV Assistant;
- complex work to the AV Technician.
Urgent requests receive the highest priority. |
| AV Assistant or AV Technician |
- Attaches a Job Sheet to the Maintenance Request and records the following information:
- Name of Technician
- AV equipment number
- Parts required and cost of parts
- Date of commencement of job
- Date of completion of job
- Hours worked
- Workshop and general overheads
- Passes completed paperwork to AV Manager for costing, billing and analysis.
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