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Audio Visual Unit
Customer Service Standards & Policies
Equipment Maintenance and Repairs
- Ensure that audio visual equipment is in good working order
(95%).
- Respond to requests to assist staff with audio visual
problems within 10 minutes of the Audio Visual Unit being
notified of the problem.
- Ensure that all repairs are carried out to accepted
industry standards (100%).
Bookings
- When the correct booking procedure has been followed,
provide the required equipment at the required time
(100%).
- If the correct booking procedure is not followed, staff
will do their best to provide the required equipment at the
required time.
Advice and Information
- Audio Visual Unit Staff will listen to customers to
identify their needs and do their best to meet them. Where this
is not possible the requirements will be passed on to relevant
staff or committees.
- Provide accurate technical advice to departments and
faculties intent on purchasing audio visual equipment.
- Provide accurate technical advice to university committees
considering appropriate equipment standards for common teaching
facilities.
Policies, Procedures and Guidelines
- Provide accurate written policies, procedures and
guidelines via the Audio Visual page on the Web. In addition,
policies, procedures and guidelines affecting the public are to
be published in brochure form.
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