Service Catalogue

ITS provides a number of core services to UWA clients. The level of support provided to individual areas is influenced by a variety of factors – from the maturity of the end user’s environment to the degree of standardisation throughout the UWA community for specific services. The list below outlines many of the core services and support presently provided by ITS:

• Infrastructure Management comprising of:
  • Voice and data networking
  • Systems Administration
  • Information Security
• Email support for students
• Desktop support for selected areas
• Email support for staff
• Internet access support for staff and students
• Application development and support
• Database administration services
• Website support and advice
• Project Management and Business Analysis
• Define and set IT strategy, policy and architecture
• Procurement of IT equipment
• Software purchasing and contract management
• Central teaching facility support
• Audio Visual equipment hire
• Telecommunications support

Service Level Agreements

Please contact the ITS Service Desk if you have any queries related to information about Service Level Agreements.